Return & Refund Policy

Return & Refund Policy – COLOREALM

At COLOREALM, we want you to love your purchase. If for any reason you are not satisfied, please review our return and refund guidelines below.

Returns

• Returns are accepted within 7–14 days of delivery (you can set the exact timeframe).
• Items must be unused, unwashed, and in their original packaging.
• Customized or hand‑painted products may not be eligible for return unless defective or damaged.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping charges are non‑refundable unless the return is due to a defect or error on our part.

Exchanges

• Exchanges are offered for defective or damaged items.
• If you need to exchange a product, contact us with your order details and photos of the issue.

Non‑Returnable Items

• Gift cards, sale items, and customized products are non‑returnable unless defective.

How to Initiate a Return

1. Contact our support team at support@colorealm.com with your order number and reason for return.
2. Our team will provide instructions and a return shipping address.
3. Pack the item securely and ship it back using a trackable courier service.

Contact Us

For questions about returns or refunds, please reach out to: Email: support@colorealm.com